Wendy Young: Don’t fall prey to lawyers from personal-injury ‘mills’
Great, great great article from Wendy Young. It’s a refreshing perspective that gets lost in a tough economy. After all it is called “Personal Injury Law” and at the end of the day you as an attorney are dealing with human beings. The mill approach is based on a high volume business workflow and it totally dehumanizes the practice. There is a fine line to walk between compassionate advocacy for victims and business for profit. When practices begin to lean too hard in either direction they put themselves and their clients in perilous positions. The advice in the article excerpt below gives a great point of view to examine the business practices of personal injury law firms.
Have you been hurt in a car, bike or truck accident and left with a lifetime of pain? There is a good chance that you fell into the hands of a personal-injury “mill” office where you hardly ever, maybe never, see a lawyer and are left without adequate compensation for your permanent injuries. Here’s how they operate:
• The personal-injury mill office gladly signs you up. Then they let you sit and wait and wait.
• There are many cases “signed up” ahead of yours just languishing, too.
• They tell you, lie to you, that they are working on your case and they are not.
• They do not keep you informed of your case or rights.
• They do not send copies of the papers on your case or communicate at all, or very little. They do not respond to even basic questions you need answers to.
• They treat you like a number and not a real client.
• They act like you have no rights against the big insurance company.
• They often are real friendly, too friendly, with the insurance company and the insurance company lawyers, and they put their own interests first.
• They give no or a low money value to your injuries and losses, setting you up for a low settlement that gives them the cash they crave and leaves you without the compensation you deserve, often for life. The insurance company also profits from “mills” and the low or zero dollars paid to accident victim.
• They have little or no staff, and you can’t access your files.
• They run flashy advertisements to get you in the door and “signed up.”
via Wendy Young: Don’t fall prey to lawyers from personal-injury ‘mills’ : GuestColumns : TCPalm.
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